Service Agreement
Scheduling
SPP and its technicians schedule specific areas on pre-determined days to increase route efficiency. Clients will receive notification via text message and/or email the day before their scheduled appointment.. Exact times are usually not given in advance, however clients will receive an on the way text notification through their client portal when a technician is en route. SPP will do the best we can to accommodate specific requests, but we do ask that clients be flexible to the best of their ability.
Cancellations
If an appointment needs to be cancelled, or a week needs to be skipped,(non-weather related reasons) both SPP and the client agree to give the other as much notice as possible. We will try to the best of our ability to reschedule a cancelled appointment within 48 hours, however this is not guaranteed. If a cancellation results in a week being skipped, credits and refunds will not be issued unless the client agrees to clean the yard in between the skipped appointment and the next regularly scheduled appointment.
Locked Gates
If the technician arrives and does not have access to the yard due to a locked gate, the client may be charged an additional $15 fee, to compensate for the technician's time and fuel. In the event SPP decides to charge this fee, the invoice must be paid before the technician will revisit the property. We send on the way notification texts and ask that gates please be unlocked prior to arrival. Our routes are full, with appointments scheduled back to back, and our technicians are not expected to wait for gates to be unlocked.
Weather
SPP services yards year round. For the safety of our technicians we monitor the weather closely during storms and extreme heat, and reserve the right to cancel appointments with short notice if weather conditions are severe. If conditions include strong winds, torrential rain and/or lightning, service may be suspended until conditions improve. We will reschedule your appointment as soon as it is safe to do so. In the event an appointment cannot be rescheduled for that week, service will be resumed as normal the following week. Credits and refunds will not be issued unless the homeowner takes on the responsibility for scooping during the week that was skipped.
Access & Conditions
The client agrees to keep their lawn maintained to the best of their ability. Overgrown grass, excessive leaves and pinestraw (in its natural state, not when used in landscaping) make the waste very difficult to see. The technician will clean the yard to the best of their ability if the ground is covered or grass is overgrown but there is a high probabilty that some waste will be missed. SPP will not be held responsible if all or part of the yard is inaccessible for any reason.
We must have outdoor access to the yard. For our safety, and for liability concerns, we will not walk through a home or garage to enter the yard.
Aggressive Dogs
While we love our dog friends, and always enjoy visiting with them, for the safety of our technicians if you know your dog has fear (or territory) based anxiety or aggression, please keep the dog in your home until our technician has finished. If a technician feels uncomfortable with a particular dog and precautions are not taken after the concern is brought to the client's attention, SPP reserves the right to suspend service immediately.
Parking
SPP requires our technicians to park in the street, not in the client's driveway, unless street parking is deemed unsafe, or the property is set far back from the road. This is to protect the client in the event a vehicle has a spontaneous mechanical issue and cannot be driven.
Waste Disposal
Waste is double bagged (at a minimum) and will be disposed of in the client's trash can. We will haul it away and dispose of it offsite for an additional charge. If the client's trash can is not accessible on the appointment day and the client has not requested to have the waste hauled away, the technician reserves the right to leave it near the client's gate.
Holidays
SPP is closed New Years Day, Easter Sunday, Fourth of July, Thanksgiving Day, Christmas Eve and Christmas Day. Clients whose regularly scheduled day falls on one of these holidays will be moved to the closest available day. Our technicians (and owner) do take occasional vacation days, or personal days. These days may coincide with a holiday. Another technician may fill in on those days, or appointments may be moved to a different day to accommodate our workers. As a family operated business there may be times where we may need to close completely for several consecutive days. In the event that this does happen, clients will be notified in a timely manner. As with cancellations and weather policy, credits and refunds will not be issued unless the homeowner takes on the responsibility for scooping during the week that was skipped
Our Promise
In addition to thorough yard cleaning services, SPP and its technicians guarantee that we will respect your property and your animals. The safety of your pets is our number one priority. Our technicians are trained to close the gate behind them when they enter the yard, and double check to ensure that it is locked or secured when they leave.
Service Agreement
This agreement, between Savannah Poop Patrol and the above-named client, will begin on the first day of service, and will continue until either party chooses to terminate services. This agreement is not a contract; client can change, cancel or suspend services at any time. Any unused service time will be refunded to the client within 48 hours of notification of service termination.
Fees & Payment
Client agrees to pre-payment for all monthly service packages. Invoices are sent on, or by, the 1st of every month and must be paid in full by the date listed on the invoice. SPP reserves the right to suspend or discontinue services until payment is made in full. If this results in a lapse in service (2 weeks or more), and waste has accumulated in the yard, client may be charged an additional service reinstatement fee of $25.